退款政策

Blue Sky Cashmere is a business-to-business cashmere manufacturer. Nothing on blueskycashmere.trade is sold directly: every order begins as an enquiry and is confirmed through quotation, sample approval and a signed agreement or purchase order.

Because of that, the commercial terms of any order — including cancellation, returns, replacement and remedies — are set in the agreement signed for that order. Those terms differ from buyer to buyer and from programme to programme, and the signed agreement governs in every case. This page describes the principles we work to; it does not replace or override what is written into a contract.

Goods are judged against the approved sample

Production does not begin until you have approved a sample. That approved sample is the reference for the whole order: construction, measurements, colour and handle are all assessed against it rather than against a written description.

If goods are defective when judged against the sample you approved, remaking them is our responsibility. Notify us in writing with photographs and the affected quantity, and we will confirm the remake. The notification window and the form of the remedy are set in your agreement.

We do not accept returns on goods that conform to the approved sample — including where a buyer's own requirements, market conditions or end-customer decisions have changed after approval.

Samples and development work

Samples are produced or pulled from stock specifically so you can evaluate them, and sample terms are confirmed with the sample order. Where we develop a yarn, fabric or garment to your specification, the development terms are confirmed in writing before work begins.

Transit

Prices are quoted Ex Works (EXW) Ulaanbaatar, so responsibility for the goods passes to the buyer or the buyer's carrier at our facility, and freight, insurance and import duty sit outside the unit price. If a shipment arrives with visible damage to the outer packaging, photograph the cartons before opening them, record the damage on the carrier's proof of delivery, and contact us — we will support your claim against the carrier.

Contact

Questions about an order, a shipment or a claim: b2b@blueskycashmere.trade.