Frequently Asked Questions

Send us an enquiry through our Request a Quote form with your company details, product interest, estimated quantities, and timeline. Our B2B team will respond within two working days with initial feasibility, indicative pricing, and next steps.

Both. We partner with established luxury houses and with emerging brands launching their first cashmere programme. Our in-house design team can help early-stage brands with development, tech packs, and sampling — not just production.

Our headquarters and manufacturing facility are in Ulaanbaatar, Mongolia — at the source of the world's finest cashmere. Our 197,500 sq ft vertically integrated facility houses dyeing, spinning, weaving, and knitting under one roof.

Cashmere is our signature fibre, but we also process sheep wool, camel hair, yak wool, and custom blends. We work across yarn, knitwear, and woven fabrics.

It depends on whether we already hold your colour. In a colour we stock, knit garments — sweaters, cardigans, tops, vests, dresses and trousers — start at 10 pieces per size, per colour; accessories 20; home textiles 25; scarves 135.

If the colour has to be produced, the minimum is 100 kg of yarn in a single fibre and colour — a yarn minimum rather than a style minimum, so it splits across designs, sizes and product types. (The 100 kg of yarn is almost exactly the weight of the finished garments it becomes.)

Woven pieces — coats, and tailored dress-pant trousers — follow the same model against fabric: from 10 pieces if we hold the cloth, or 50 m of fabric to produce. Scarves split by construction: woven scarves follow the 50 m fabric run, knitted scarves the 100 kg yarn batch. Yarn on its own is 100 kg per colour. See the OEM page for the full breakdown; exact figures are confirmed at quotation.

Full detail in our guide: Cashmere manufacturing MOQs: what to expect, and why.

Production time runs from the moment you approve the sample, and turns on whether we already hold your colour:

• Knitwear, accessories & outerwear: 1–2 months in a stocked colour; add about a month if the colour must be sourced, dyed and spun.
• Home textiles: 4–6 weeks in stock; add about a month if produced.
• Yarn & fabric: ship immediately from stock, or about a month to produce — blends add 1–2 weeks, a custom colour adds 10 days.
• A full custom programme: 10–12 weeks, all made from scratch (a capsule run, 8–10).

Figures are baselines — quantity and any hand-finished steps move them, and peak season (June–October) extends them — by how much depends on the quantity ordered. Exact timing is confirmed at quotation.

Full detail in our guide: How long cashmere production takes.

Rush production is possible on a case-by-case basis depending on current capacity and order size. Expedited lead times typically carry a surcharge. Contact us to discuss specific timelines.

The per-piece minimums can flex. We consider smaller first-order quantities for qualifying brands, particularly for a pilot programme or a limited drop — reach out with details and we'll review.

The 100 kg figure cannot: it is the smallest batch our spinning lines run, not a commercial policy. If the colour has to be produced, 100 kg of a single fibre and colour is the floor — though it splits across as many designs and sizes as you like.

Only for raw fibre, and only if fibre is what you want delivered. We can dye a lot as small as 25 kg — but that fibre stays fibre. Our spinning lines run in 100 kg batches, so a 25 kg lot cannot be spun into yarn afterwards, and nothing downstream of yarn — fabric, knitwear, garments — can be made from it.

It suits brands that buy dyed fibre as the finished input: felt-makers, hand-spinners, and mills running their own spinning. If you need yarn, fabric or garments in a colour we don't already hold, the minimum is 100 kg of a single fibre and colour, which can be split across as many designs and sizes as you like.

No. We work to minimum quantities, not a minimum spend — the breakdown is above. What those quantities come to in value depends entirely on your specification, so the figure is confirmed at quotation.

Reorders are usually faster than a first run. The development is already done — the pattern is graded, the machine programmes are written and the colour is approved — so we go straight to production.

The two-tier rule still applies: in a colour we hold you are into the standard production window; if the colour has to be produced, add about a month. Changing the specification, the colour or the size set reopens part of that development.

Yes. We offer six sample formats: garment samples (finished pieces from our range or custom prototypes built to your tech pack), yarn swatches (for hand-feel and in-house knitting trials), fabric swatches (10 × 10 cm pieces across gauges and structures), colour cards (a physical fan of all 81 standard shades on real cashmere), lab dips (custom Pantone-matched dye approvals), and fibre samples (raw and processed tufts for micron and staple assessment). See full specifications on the Sampling page, then submit a basket via Request a Sample.

No — every sample carries a fee. The fee is credited back in full once you place a production order above the production minimum for your product — 100 kg of yarn, or 50 m of fabric. Indicative pricing: garment samples from $80 / piece, yarn samples $50 / 100 g, fabric swatches $20 / swatch, single colour-card chips $5, the full 81-shade colour card $125 / fan, lab dips $75 / shade (included on production orders), and fibre samples $25 / sample. Samples ship paid. Full breakdown on the Sampling page.

Full detail in our guide: What cashmere samples cost, and why the fee comes back.

Lead times by format:

• Garment samples: instant from stock · 3–4 weeks custom
• Yarn swatches: instant from stock · custom colours are shown as swatches
• Fabric swatches: instant from stock · add 10 days for a custom colour
• Colour card: digital instant · physical fan about 2 weeks
• Lab dips: about 10 days per round
• Fibre samples: instant from stock · 2–3 weeks to source

Revisions on custom samples typically add 1–2 weeks per round.

A tech pack is the fastest path to an accurate sample and quotation. If you don't have one, our in-house design team can build one with you from a sketch, reference photo, or written description.

Yes. Send us the reference garment or a photo with measurements and we'll propose a construction plan, yarn composition, and gauge to achieve the same hand and silhouette.

Pricing is quoted per order based on: composition, gauge, construction complexity, quantity, colour count, packaging, and any custom development work. We don't publish a generic price list because costs depend heavily on specification.

Primary invoicing is in USD or EUR. Other currencies can be arranged for established partners.

Payment terms are agreed per order and confirmed with your quotation — send us an enquiry and we will set them out alongside pricing.

Established partners work on better terms than new accounts. Once there is a trading history with us, terms improve; the specifics are agreed per account. Wire transfer is our default payment method.

Prices are quoted Ex Works (EXW) Ulaanbaatar unless another Incoterm is agreed, so freight, insurance and import duties sit outside the quoted unit price.

Yes. Pricing improves at higher quantity tiers and for repeat seasonal programmes. Specifics are discussed at quotation.

Prices are quoted Ex Works (EXW) Ulaanbaatar: the unit price covers the finished goods, packed and ready for collection at our facility. Freight, insurance, export handling and any import duty at destination sit outside it.

Labels, hangtags and branded packaging are coordinated through Ulaanbaatar suppliers and invoiced separately — we don't manufacture them ourselves.

Our facility runs flat knitting from Stoll (Germany) and whole-garment knitting from Shima Seiki (Japan), spinning from Savio and Bigagli (Italy), and a dye house built on PDM vessels running SETEX (Germany) process control with STALAM and ALEA drying from Italy. Dehairing and carding run on the same site.

Finishing runs on Italian wool-trade machinery — Zonco and Famit for fulling and washing, Corino for open-width handling, Lafer for raising and sueding, Mario Crosta for raising and shearing, and KD Biella for decatizing and setting — with Electrolux Professional and Oasis washer-extractors, Oasis and Sen Joung drying, and Jiangxin steam generation on the garment side. The full machine-by-machine roster is on our Machinery & Technology page.

Standard gauges: 3GG, 5GG, 7GG, 12GG, and 16GG. This range covers heavy outerwear weights through ultra-fine gauge knits.

Our standard cashmere fibre is 15.5–16.5 micron with a 39–42 mm staple length. Blended compositions and alternative fibres (wool, camel, yak) are available across a range of specifications.

Fibre fineness and length are verified at an accredited laboratory as standard, so these are measured figures rather than nominal ones.

Standard yarn counts by fibre:

• Cashmere: Nm 26/2, 14.5/1, 16/1
• Sheep Wool: Nm 12/1, 14.5/1, 16/1
• Camel and Yak: Nm 12/1, 14.5/1, 16/1, 22/2

Cashmere is spun two-ply at Nm 26/2 and as singles at Nm 14.5/1 and 16/1. Garments are knitted in Nm 26/2; the singles are supplied as yarn and 100% cashmere fabric. Sheep wool is spun singles only. Camel and yak are available single-ply or two-ply. Custom blends quoted on specification.

Yes. We hold two certifications from the Mongolian Wool and Cashmere Association’s accredited certification body: MNS 6926:2021 for sustainable textile production, and a certificate of conformity against MNS 6809:2019 (knitted and woven finished goods) and MNS 5820:2007 (cashmere yarn). We also signed the Voluntary Code of Practice for Wool and Cashmere Sustainable Production in 2021, and use responsibly sourced packaging. Per-lot and per-stage traceability records are available on request.

QC runs at every production stage: fibre grading at intake, yarn evenness and colourfastness testing post-spinning, dimensional and stitch inspection post-knitting, and hand-inspection of every finished piece before packaging. Specific test results can be provided per order on request.

We publish capacity by division rather than as one figure, because the three are measured in different units. The spinning mill produces about 120 tonnes of yarn a year, the woven factory about 600,000 metres of fabric a year, and the knitting factory 2,000–2,500 finished garments a month — roughly 30,000 a year. All three run across a 197,500 sq ft site with 150+ staff.

For a garment programme the knitting figure is the one that matters, and it moves with gauge, construction and where the order falls in the calendar: June to October is our peak season and lead times extend through it — by how much depends on the quantity ordered, so it is better discussed against your actual volumes. Send us your volumes and delivery window and we'll confirm what we can hold.

Yes — and many of our clients do. You are welcome to visit the mill in Ulaanbaatar, and to send your own or a third-party auditor for quality inspections. Let us know ahead of time so we can schedule around production and have the right people on the floor to walk you through it.

Yes. Fibre identity and fineness, composition and blend ratio, yarn, and colour are tested at an accredited laboratory at the Mongolian University of Science and Technology in Ulaanbaatar as standard — that is, on our own production whether or not a customer asks for it. It covers mean fibre diameter by OFDA and light microscope, fibre length, coarse-hair content to MNS 3913:2009 and MNS 2949:2008, quantitative composition, yarn count and twist, and colourfastness.

Everything we send out is also tested here — the standard set runs on our own instruments first, and the accredited laboratory confirms those readings rather than replacing them. The same laboratory also helps calibrate and cross-check our in-house instruments, so the readings on our own inspection records are set against an accredited reference rather than against our own judgement.

A wider scope can be run on your programme on request — pilling and dimensional change after washing, abrasion resistance, formaldehyde and pH, keratin damage, and SEM-EDS analysis. Test records are held per lot and per stage and issued on request. Note the laboratory holds the accreditation; we use it, and we do not claim an accreditation of our own.

Everything is checked against the sample you approved. That approved sample is the reference for the whole order — construction, measurements, colour and handle are all judged against it, not against a written description.

If goods arrive defective compared with that approved sample, remaking them is our responsibility. Send us photographs and the affected quantity and we will confirm the remake. The notification window and the form of the remedy are set in the agreement signed for your order — those terms differ from buyer to buyer, so we do not publish a single figure.

Finished garments are also tested before they leave us — including for pilling and abrasion — so a defect should be caught on our floor rather than on your receiving dock.

It goes to our own finishing department in Ulaanbaatar. Finishing is one stage of our seven, but it runs to nine separate operations, and nothing at this stage is outsourced. Which of the nine a piece takes depends on how it is made.

Woven cloth — scarves, shawls, throws and coating — is finished as a piece: milled and washed to build density and handle, dried under controlled tension, then raised and sheared where the construction calls for it, and decatized under steam to fix the handle and take out the residual shrinkage. It is cut to finished dimensions and pressed last.

Knitwear is finished as a completed garment: washed and extracted, tumble-dried gently, then steamed and pressed to the measurements it was specified to. Fully-fashioned pieces are shaped on the machine, so they are neither cut nor decatized.

The full sequence, with the machine named at each step, is on our Production Process page.

Our standard card runs to 81 colourways. That full range applies to the fibres that scour to near-white — cashmere, sheep wool and our blends. Camel is a warm tan and yak is brown, but only yak is genuinely limited. Camel can be brought to white first, and from white it reaches the whole card and any Pantone beyond it — the extra step is quoted with the colour. Yak down is naturally brown and dye can only take it darker, so it runs to seven colourways: four natural browns plus Black, Dark Navy and Charcoal. Both are also offered undyed in their natural tones. Browse the palette on our Colour Card page. Custom Pantone matching and lab dips are available at the 100 kg per-colour minimum.

Yes. Send us a Pantone TCX or TPX reference and we'll produce a lab dip for approval before bulk dyeing. Custom colour MOQs start at 100 kg per colour.

Yes, though the trim itself is not ours. Our floors run fibre, yarn, cloth and garments — we don't manufacture labels, hangtags or packaging. We connect you with trusted Ulaanbaatar suppliers for neck labels, care labels, hangtags, boxes, tissue, dust-bags and cashmere storage bags, coordinate it alongside your production, and sew your labels into every piece. Composition declarations and country-of-origin documentation we do issue ourselves, as the manufacturer.

Yes. Our current standard blend is 70% wool / 30% cashmere, and we develop others to your specification. Blended yarn is never stocked — it is always made to order, and dyeing adds a further 1–2 weeks. Minimum is 100 kg per blend, per colour.

We ship internationally by air freight (DHL, FedEx and freight forwarders) — Mongolia is landlocked, so we don't use sea freight; overland routes can be arranged where they suit a shipment.

Ex Works (EXW) Ulaanbaatar is our default Incoterm unless otherwise agreed: you or your forwarder take charge of the goods at our facility, and we prepare the export documentation set out below. Note that FOB and CIF are sea-freight terms and cannot apply to a landlocked origin.

Yes. We provide commercial invoices, packing lists, certificates of origin, composition declarations, and fumigation certificates as required for each destination.

We ship by air freight — transit times vary by destination and are confirmed per shipment. We don't use sea freight: Mongolia is landlocked. Overland options can be arranged where they suit a route. All transit is subject to customs clearance at destination.

Yes. For partners running recurring programmes, we can consolidate multiple production runs into single shipments to reduce freight costs.

100% of our cashmere is sourced from Mongolian herding cooperatives we work with directly. Fibre is combed, not sheared, preserving both animal welfare and fibre integrity. We can trace a finished product back to its source fibre and issue per-lot and per-stage records on request.

Cashmere goats grow a soft undercoat in winter. Combing by hand during the spring moult gathers the soft fibre without cutting or stressing the animal. Shearing, by contrast, damages both animal welfare and fibre quality.

Yes. We can link a finished product back to its source fibre, report which production stage a batch is currently at, and supply per-lot and per-stage records — including lab and QC test results — on request.

Our fibre is bought direct from herding cooperatives with no brokers in between, and every stage happens in our own facility, so there is no third-party chain of custody to reconstruct. These records are issued on request. We do not hold a third-party traceability certification (SFA, GCS, etc.) — partners who need one should raise it at the quotation stage.

A standard pack is an individual polybag inside a plain outer carton, and the paper we use comes from responsibly sourced suppliers — no premium tier, no separate request to make. Tissue, individual garment boxes and hangtags are not part of a standard pack; they are specified per order and agreed in your contract.

We don't manufacture packaging ourselves. For client-branded formats — boxes, tissue, dust-bags, cashmere storage bags — we introduce you to vetted Ulaanbaatar suppliers and coordinate the work alongside your production. Details on our Sustainability page.

OEM (Original Equipment Manufacturer): we produce to your specifications — your tech pack, your labels, your design. ODM (Original Design Manufacturer): we co-develop the design with you, from sketch through sample to production. Most clients use a mix of both.

Yes. Full private-label production with your branding, labels and country-of-origin compliance, plus packaging coordinated through our Ulaanbaatar partner network. Details on our OEM / Private Label service.

Limited. Our core model is bespoke production, but we maintain some seasonal stock across standard yarn and fabric types. Contact our Wholesale team for current availability.

Yes. Physical retailers and e-commerce boutiques can apply for trade terms — send us an enquiry through Request a Quote and select the stockist option, and we'll come back with terms. Our Wholesale page sets out how the trade channel works.

We sign NDAs as a matter of course.

Your designs remain yours. Every brand keeps and owns the designs it brings to us or develops with us, and we do not share, reuse or show them to anyone else unless you agree to it in writing. That covers tech packs, patterns and any development work our team does alongside you.